Educational Trainer

Roles and Responsibilities of Beauty Educational Trainer:

1. Conduct Training and Demonstrations:
   • Conduct training sessions and demonstrations six days a week, from Monday to Saturday.
   • Deliver highly professional and engaging training to clients, focusing on key accounts.
   • Provide demonstrations to showcase product usage and techniques effectively.
2. Relationship Management:
   • Build and maintain strong relationships with each client account, with a focus on key accounts.
   • Regularly communicate and collaborate with clients to understand their training needs and ensure customer satisfaction.
3. Professional Training Delivery:
   • Deliver highly professional training sessions to clients, ensuring a comprehensive understanding of sales targets, initiatives, and product knowledge.
   • Utilize effective teaching methods and resources to enhance the learning experience.
4. Support Business Development Managers (BDMs):
   • Assist BDMs by providing training support and answering inquiries related to training and product knowledge.
   • Collaborate with BDMs to align training programs with business objectives.
5. Certification and Documentation:
   • Issue student certificates upon completion of training programs.
   • Maintain accurate documentation and records of training activities and participant progress.
6. Technical Support:
   • Handle technical inquiries and issues from clients over the phone and via email promptly and effectively.
   • Provide technical guidance and solutions to ensure smooth operations and customer satisfaction.
7. Attend Annual Training Sessions:
   • Participate in annual training sessions, such as Train the Trainer (TTT), to enhance personal and professional development.

Skills:

• Possess at least 3 years of professional experience as a master hairdresser.
• Strong knowledge of product usage and application techniques.
• Proficient in public speaking and delivering engaging presentations.
• Collaboration skills to work effectively with clients and internal teams.

Desired Competencies:

• Strong team player, resourceful, and organized.
• Self-motivated and reliable, demonstrating a passion for the beauty industry.
• Collaborates easily with others, sharing information, and adapting to different working styles.
• Excellent communication skills, both verbal and written.
• Proactively escalates issues before they become problems.
• Focuses on the needs of customers to ensure their satisfaction.

Experience:

• Minimum 3-5 years of experience in hairdressing and training.
• Senior Education Trainers or Key Account Training Consultants should have a minimum of 5-7 years of experience.